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TechInsights is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.
In compliance with the Accessibility for Ontarians with Disabilities Act (AODA), TechInsights has developed a multi-year accessibility plan (2014 – 2025) to outline strategies to prevent and remove barriers to accessibility for customers and employees with disabilities.
This accessibility plan outlines the steps TechInsights is taking to meet those requirements and to improve opportunities for people with disabilities.
Our plan shows how TechInsights will play its role in making Ontario an accessible province for all Ontarians.
Accessibility for Ontarians with Disabilities Act (AODA), 2005
Accessibility Standard for Customer Service (Ontario Regulation 429/07)
Integrated Accessibility Standards (Ontario Regulation 191/11)
Design of Public Spaces Standard (Part 4.1)
Ontario Human Rights Code
TechInsights has developed practices to comply with Regulation 429/07 of the Accessibility Standards for Customer Service. These practices:
TechInsights will provide training to all employees on accessible customer service and how to accommodate persons with disabilities. This includes new hires as part of their orientation. In addition, any third-party representatives of TechInsights who deal with the public will also be trained.
TechInsights is committed to meeting the communication needs of people with disabilities. For information made available to the public by TechInsights, and other means of communication, upon request and in a timely manner, TechInsights will:
TechInsights has taken the following steps to make sure all publicly available information is made accessible upon request:
Exceptions: TechInsights is not required to provide accessible formats for products and product labels, unconvertible information or communications, and information that TechInsights does not directly or indirectly control.
TechInsights has taken the following steps to make our existing website and content conform to WCAG 2.0 Level A:
By January 1, 2021, TechInsights will design our internet websites and web content to conform with WCAG 2.0 Level AA.
TechInsights is committed to fair and accessible employment practices. The following steps are in place to notify the public and staff that, when requested, TechInsights will accommodate people with disabilities during the recruitment and assessment processes and when people are hired:
TechInsights will provide publicly available emergency information in an accessible format upon request.
We will develop an individualized emergency response plan for any employee who requests assistance in the event of an emergency. Such plans may be temporary or permanent in nature, depending on the individual needs. The plans will be made available in accessible formats as required. With the employee’s consent, a copy will be provided if needed to anyone who will be providing assistance to the employee.
On an ongoing basis and on request, TechInsights will:
TechInsights is committed to ensuring its hiring and selection process is inclusive of persons with disabilities. To meet that commitment TechInsights:
TechInsights is committed to ensuring that employees have access to information that is needed to perform their jobs and that is generally available to employees in the workplace. TechInsights:
TechInsights is committed to ensuring that employees with disabilities are provided with appropriate accommodations to meet the specific needs of that individual.
Where employees have been absent from work due to a disability, either on a permanent or temporary basis, TechInsights is committed to ensuring the employee is reintegrated into the workplace.
TechInsights is committed to ensuring that employees with disabilities are considered fairly in assessing their performance, productivity and effectiveness, and are granted equal access to opportunities for career development and advancement.
TechInsights will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. These include:
When emergency maintenance, preventative maintenance or temporary disruptions occur resulting in accessible elements not in working order, TechInsights will complete the following:
This Accessibility Plan will be reviewed annually and, if necessary, updated at least once every five (5) years.
We welcome internal and external customer feedback on our efforts to ensure accessible customer service to people with disabilities. We invite individuals to communicate by telephone, in person, in writing or via email using the contact information below:
All customer feedback will be reviewed by Human Resources, acknowledged within 2 business days and responded to in a timely manner, in the same format as received.
Accessible formats of this document are available for free upon request.